I. Scope and Provider 

1. These General Terms and Conditions govern the relationship between the provider Caviezel Media (sole proprietorship based in 5620 Bremgarten, Switzerland, hereinafter referred to as the "Provider") and you in connection with the purchase and use of offers under the product name "Blue Crow Tours". These offers include digital products (travel guides, routes, photo tips, video coaching, and platform access), the mediation of third-party travel services, as well as websites, shops, and platforms.
    

2. Deviating conditions of the customer only apply if they have been expressly recognized in writing by the Provider.

 

II. Subject Matter of the Contract and Roles

1. The Provider provides its own services in the form of digital products (e.g., PDF/ePub guides, GPX/route files, video coaching, platform access, individually configured self-guided tours). The content of the services depends on the package offered and booked and is based on the respective offer description. Delivery is exclusively electronic by providing a download link or activating access.
    

2. In the case of third-party travel services, the Provider's activity is limited to mediation. The contract for the provision of the travel service is concluded directly between the customer and the service provider (e.g., hotels, tour operators, car rental companies). The terms and conditions, cancellation, and refund policies of the service provider apply. The Provider is not an organizer.
    

3. The Provider may accept payments as a payment agent for third-party service providers. In this case, payments to the Provider are deemed to have been made with debt-discharging effect towards the service provider.
    

4. The platform may enable third-party photographers to offer their own services. Photographers who upload content such as guides, photos, videos, and other formats to websites and pages or accounts operated by the Provider with third-parties grant the Provider a temporally and geographically unrestricted, free right of use to this content within the scope of its own business activities. Otherwise, the cooperation between the Provider and third-party photographers is governed by a separate agreement.

 

III. Registration, Account, and Use of the Platform

1. A user account is required for certain functions. The customer must provide correct and complete information and keep it up to date. Access data must be treated confidentially.
    

2. The platform may not be misused; in particular, automated access, scraping, reverse engineering, security impairments, and the bypassing of technical protection measures are prohibited. The Provider may block or delete accounts if these GTC or applicable laws are violated.

 

IV. Conclusion of Contract and Delivery for Digital Products

1. By completing the online purchase, the customer submits a binding offer; the contract is concluded with the order confirmation or the provision of the download link or activation.
    

2. Delivery of digital products is electronic; physical shipping does not take place.
    

3. Individually configured self-guided tours (modular system) are considered a service/work performance limited to digital route planning; on-site execution or support is not owed.

 

V. License and Copyright for Digital Products

1. With the purchase of digital products, the customer receives a personal, non-transferable, worldwide license for private use. The license is limited in time to the period from purchase until one month after the trip (maximum one year).
    

2. Passing content on to third parties, making publicly accessible, uploading/sharing, reproduction beyond private use, removing/bypassing protection measures, and any commercial use without prior written consent are prohibited. The Provider may use technical protection measures (e.g., watermarks/DRM) and prosecute violations under civil and criminal law.
    

3. All rights to content remain with the Provider or the respective rights holders.

 

VI. Prices, Taxes, Payment Terms

1. The prices shown in the checkout apply, including any statutory taxes and fees. Currency conversions, bank, or card fees of the customer may additionally apply.
    

2. Payment is made in advance by credit card or other online payment methods. Orders are only confirmed after full payment.
    

3. For mediated services, the Provider can process payments as a payment agent. The scope of service, price, and tax treatment are based on the conditions of the respective service provider.

 

VII. Revocation, Withdrawal, and Cancellation

1. For digital products: After providing the download link or activation, there is no right of revocation or return. The customer expressly declares their consent to immediate execution in the checkout and acknowledges the loss of any statutory right of revocation for digital content after the start of execution.
    

2. Before provision/activation, the order can be revoked; expenses already incurred and transaction costs can be deducted. The revocation policy in the appendix of these GTC applies.
    

3. In case of technical problems that permanently prevent access despite the customer's duty to cooperate, the Provider will strive to provide a remedy; if this is not successful, a refund or credit may be issued after review.
    

4. For contracts for the provision of services in the fields of accommodation, car rental, and other services in connection with leisure activities, no right of revocation is granted if the contract provides for a specific date or period for the provision.
    

5. For mediated travel services, the cancellation, rebooking, and refund rules of the respective service provider apply exclusively. Refunds are only made if and to the extent that funds are received from the service provider and are generally refunded to the payment method originally used.

 

VIII. Mediated Third-Party Travel Services

1. The Provider mediates bookings with service providers. By booking, the customer accepts the contract and cancellation conditions of the third-party service provider.
    

2. The Provider is not responsible for the availability, quality, execution, or defects of third-party services and is not liable for acts or omissions of service providers.
    

3. Changes, overbookings, cancellations, force majeure, official orders, or other events can lead to service changes. Claims resulting from this must be asserted against the service provider.
    

4. Travel documents, visas, health, and entry requirements must be checked and complied with by the customer on their own responsibility.

 

IX. Service Changes, Availability, and Maintenance

1. Digital products and platform functions can be updated, supplemented, or changed. The Provider is not obliged to keep certain functions or content permanently available or to archive them.
    

2. Temporary restrictions due to maintenance, security, or capacity measures are possible.

 

X. Duties of the Customers

1. The customer ensures that the information required for orders and bookings is correct and keeps it up to date.
    

2. The use of routes and navigation instructions is at the customer's own responsibility. Local laws, traffic rules, signals, and local regulations are always decisive.
    

3. The customer undertakes to use content only within the legally permissible framework and not to violate the rights of third parties.

 

XI. Warranty for Digital Products

1. Digital products are provided with the quality available at the time of the product. The Provider strives for timeliness and care but assumes no guarantee for completeness, correctness, or constant availability.
    

2. In case of significant flaws in digital products, the Provider is entitled, at its choice, to repair, replace, or refund the purchase price.

 

XII. Liability

1. The Provider is liable without limitation for intent and gross negligence as well as for personal injury according to mandatory law.
    

2. Otherwise, liability - as far as legally permissible - is limited to the directly incurred, typical damage and, in terms of amount, to the price paid by the customer for the affected digital product. The Provider is not liable for mediated services.
    

3. Liability for indirect damages, consequential damages, lost profit, data loss, or expenses that did not arise from the product itself is excluded, as far as legally permissible.

 

XIII. Force Majeure

1. Events outside of reasonable control (e.g., natural events, epidemics, official measures, war, terror, strikes, failures of networks/services of third parties) entitle the Provider to suspend or adjust the provision of services for the duration and to the extent of the impact.

 

XIV. User Content, Reviews, and Moderation

1. Content provided by users (e.g., reviews, photos, comments) must not violate the rights of third parties and must not contain illegal content.
    

2. The customer grants the Provider a free, worldwide, temporally unlimited license to use such content for platform purposes.
    

3. The Provider can check content, remove it at any time, and restrict usage rights if violations occur.

 

XV. Third-Party Providers, Maps, and Routing Services

1. Digital products and platform functions may integrate services from third parties (e.g., maps/routing APIs). The customer acknowledges that separate end-user terms of the third-party providers may apply and undertakes to comply with them. Any further use of map/routing data outside the intended purpose of use is prohibited.

 

XVI. Data Protection and Communication

1. Information on the processing of personal data can be found in the privacy policy. The Provider shares personal data with service providers and service agents to the extent necessary for contract fulfillment, payment processing, customer support, platform operation, or if there is a legal obligation.
    

2. Communication can take place electronically. Legally required notifications are deemed delivered when they have been sent to the email address stored in the account.

 

XVII. Assignment, Offsetting, Retention

1. Claims from the contractual relationship may not be assigned without the consent of the Provider. 
    

2. Offsetting is only permissible with undisputed or legally established claims.

 

XVIII. Changes to these GTC

1. The Provider may change these GTC with effect for the future. Changes will be published on the website. Continued use after the changed GTC come into effect is deemed as consent. Mandatory legal information obligations remain reserved.

 

XIX. Choice of Law, Place of Jurisdiction, Language

1. The substantive law of Switzerland applies, subject to mandatory consumer protection regulations at the residence of the customer.
    

2. The place of jurisdiction is the seat of the Provider, subject to mandatory consumer jurisdictions.
    

3. The authoritative contract language is German. Translations are for the purpose of understandability; in case of contradictions, the German version shall prevail.

 

As of: February 6, 2026